At espoor™, we specialize in high-performance athletic gear delivered directly from our US-based headquarters in Wyoming. We provide Free Professional Worldwide Shipping on all orders, ensuring every athlete has access to Pro-Series quality without extra costs at checkout.

1. Shipping Rates & Estimates

2. Processing & Handling

Orders are processed Monday through Friday. Please note that orders are not shipped or delivered on weekends or holidays. During high-demand periods (Pro-Series launches or holidays), processing may take an additional 24 hours.

3. Shipment Confirmation & Tracking

You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will typically be active within 24 hours. You can monitor your gear's journey directly via our Tracking Page.

4. Customs, Duties, and Taxes

Transparency Promise: At espoor™, the price you see at checkout is the final price for your gear.

• Sales Tax & VAT: All applicable sales taxes and VAT are already included in the product price. You will not see surprise charges added to your total at checkout.
• Import Duties: We cover standard import costs as part of our premium service. In the rare event that local customs authorities request a processing fee, please contact support@espoor.com with your receipt, and we will assist you.

5. Damages & Issues

If you receive your order damaged or encounter an issue with your delivery, please contact our support team immediately at support@espoor.com. Please save all packaging materials and damaged goods to assist us in resolving the claim quickly.

To ensure a fair shopping experience at espoor™, our return and refund policies are fully compliant with US and International consumer protection standards. This policy applies to all jerseys, shirts, and athletic wear sold on this store.

1. Return Eligibility (Condition of Apparel)

In accordance with Google Shopping requirements for apparel, we accept returns on both defective and non-defective (e.g. buyer's remorse or sizing issues) products. To be eligible for a refund, your item must meet the following criteria:

• Items must be in New Condition.
• Jerseys and shirts must be unwashed, unworn, and unaltered.
• Must include all original espoor™ tags and original packaging.
• Free from any odors, stains, or pet hair.

2. Return Window & Method

You have 30 days from the date of delivery to initiate a return. All returns must be sent By Mail to our administration office below:

3. Refund Processing Times

Once your return is received and inspected (usually within 48 hours of arrival), your refund will be issued to your original payment method:

4. Return Shipping & Fees

• Restocking Fee: espoor™ does not charge a restocking fee ($0.00).
• Return Shipping: For general returns (sizing/remorse), the customer is responsible for the return shipping cost.
• Defective Items: If the jersey is defective or the wrong item was sent, espoor™ covers 100% of the return shipping costs. Please contact us for a pre-paid label in these cases.

5. Mandatory Contact Information

For Google Shopping verification and customer support:

Email: support@espoor.com
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA